Terms of Service

Last updated: July 16, 2026

These Terms of Service ("Terms") govern your use of Katalogo POS ("Katalogo," "we," "us," or "our"). We wrote them to be clear and fair — please read them before using the Service. If you have questions, we are happy to help at info@heliosimpex.in.

1. Acceptance of Terms

By creating an account, starting a trial, or otherwise using Katalogo POS (the "Service"), you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms.

2. Description of Service

Katalogo provides cloud-based point-of-sale, inventory, catalog, and related business tools for wholesalers, importers, and retail operators. We continuously improve the Service and may add, change, or retire features over time. When we make meaningful changes, we aim to give reasonable notice so you can plan ahead.

3. Your Account & Responsibilities

You are responsible for keeping your login credentials secure and for activity under your account. Please use accurate business information, assign staff roles appropriately, and comply with applicable laws in your jurisdiction (including tax, invoicing, and consumer protection rules that apply to your sales).

You are also responsible for the accuracy of the data you enter — products, prices, taxes, customer records, and transaction details. Katalogo helps you run your operations; final business and compliance decisions remain yours.

4. Payment & Subscriptions

Paid plans are billed in advance on a monthly or annual basis through our payment partner. You can review, upgrade, downgrade, or cancel from your account settings. Refund eligibility is described in our Refund & Cancellation Policy.

If a payment cannot be processed, we may pause access until billing is resolved. We will try to notify you before any interruption so you can update your payment details.

5. Your Business Data

You retain ownership of the business data you upload or create in Katalogo — including products, customers, transactions, and catalog content. We do not claim ownership of your data. You grant us a limited license to host, process, back up, and display that data only as needed to operate and improve the Service for your workspace.

You can export key records from Settings and may request help with account-related data questions by contacting us. Our Privacy Policy explains how we handle and protect your information.

6. Acceptable Use

Please use Katalogo lawfully and respectfully. You agree not to misuse the Service — for example, by attempting unauthorized access, interfering with other users, uploading malicious code, or using the platform for fraudulent or illegal activity. We may suspend or restrict access if we reasonably believe an account poses a security, legal, or abuse risk, and we will try to work with you to resolve the issue when appropriate.

7. Service Availability & Updates

We design Katalogo to work reliably online and offline where supported, but no software runs perfectly all the time. Scheduled maintenance, third-party outages, or network issues may occasionally affect availability. We work to minimize disruption and restore service promptly when issues arise.

Katalogo includes local-first features so you can keep selling when connectivity is limited. You are responsible for maintaining suitable devices, backups of critical exports where needed, and internet access for cloud sync when you rely on multi-device or team workflows.

8. Our Commitment to You

We build Katalogo to help businesses run day-to-day sales and inventory with confidence. While we cannot guarantee that every feature will meet every unique business need, we stand behind the product and support our customers in good faith. If something is not working as expected, please contact us — resolving issues together is always our first preference.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. Except as expressly stated in these Terms, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that it will meet every regulatory requirement in every country. You are responsible for verifying that your use of Katalogo fits your business and legal obligations.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Katalogo and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — arising from or related to your use of the Service.

Our total liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100), except where applicable law requires otherwise.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. In those cases, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Katalogo and its affiliates from claims, damages, losses, and reasonable expenses (including legal fees) arising from your use of the Service, your business data or content, your violation of these Terms, or your violation of applicable law — except to the extent caused by our own negligence or willful misconduct.

12. Termination

You may stop using Katalogo at any time by canceling your subscription as described in our Refund & Cancellation Policy. We may suspend or terminate access if you materially breach these Terms or if required for legal or security reasons. Where practical, we will provide notice before termination.

Sections that by their nature should survive termination — including payment obligations already incurred, data ownership, disclaimers, limitation of liability, and indemnification — will continue to apply.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice (for example, by email or an in-app message). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in India, unless applicable law in your country gives you mandatory consumer protections that cannot be waived.

Before filing a formal claim, we encourage you to contact us so we can try to resolve the matter informally.

15. Privacy

Our Privacy Policy explains what information we collect, how we use it, and the controls available to you. It is incorporated into these Terms by reference.

16. Contact Us

Questions about these Terms? Reach us at info@heliosimpex.in or through our Contact page. We aim to respond within one business day.