Question 1

We already use Excel and WhatsApp — why switch?

Accepted Answer

Because every price change means updating three places, and every sale means guessing whether the spreadsheet or the counter is right. Katalogo gives you one live SKU list — POS, invoices, catalogs, and stock alerts all read from the same data. Most teams import their Excel file and ring up a first sale the same day.

Question 2

We’re a small shop — is this overkill?

Accepted Answer

Katalogo is built for solo operators and small teams first. Every new workspace gets a 14-day free trial with generous caps — dual currency, B2B credit, offline POS, matrix inventory, and catalogs included. No credit card required. Subscribe only when you want to keep creating after the trial.

Question 3

How long does setup actually take?

Accepted Answer

Most owners import products via Excel, set currency and tax, and ring up a first sale in under 15 minutes — no back-and-forth with us, no consultant, no multi-month ERP rollout. Settings are plain forms, not API wiring.

Question 4

Do I need a discovery call to evaluate Katalogo?

Accepted Answer

No. Feature lists, pricing, and a live demo are on the site — start your trial or open /demo anytime. We don’t gate product information behind sales calls. Email hello@katalogopos.com only if you want help, not because you have to.

Question 5

What happens when my trial ends?

Accepted Answer

If you haven’t subscribed, new invoices, estimates, and catalogs are paused — your existing data stays viewable and exportable. Subscribe in Settings → Billing to unlock creation again. No lock-in contracts; change or cancel paid plans anytime.

Question 6

Do I need technical knowledge to use Katalogo?

Accepted Answer

No. If you can use Excel and a web browser, you can run Katalogo. There are no payment-gateway APIs, webhooks, or developer keys to configure — counter payments, dual currency, and subscriptions are built in. Works on PC, Mac, iPad, or Android tablet with standard USB barcode scanners and thermal printers.

Question 7

Does it work offline?

Accepted Answer

Yes — POS, inventory lookups, and customer records work without internet. Sales queue locally and sync when you reconnect. Critical for showrooms and markets with unreliable connectivity.

Question 8

Can I import my existing Excel data?

Accepted Answer

Yes — upload products, customers, or suppliers via Excel/CSV. Map columns, preview rows, then commit. Bulk import handles matrix variants (size × color) in one pass.

Question 9

Can I download and back up my business data?

Accepted Answer

Absolutely. Workspace owners and administrators can export products, customers, suppliers, and transaction history to Excel/CSV from Settings anytime — included during trial and on every paid plan. Many teams download a copy at month-end or before tax season. Your records belong to your business, and we want you to have them whenever you need them.

Question 10

Is there a free trial?

Accepted Answer

Yes — every new workspace gets a 14-day free trial with generous caps. No credit card required to sign up. Choose Starter, Core, or Growth when you subscribe; Core is the most popular for growing wholesale teams.

Question 11

Can I export my data?

Accepted Answer

Yes — anytime, during trial or on a paid plan. From Settings → Data, workspace owners can download products, customers, suppliers, and transactions as Excel/CSV files. Handy for backups, sharing records with your accountant, or keeping a local archive. There is no extra fee and no approval process.

Question 12

Is there a mobile app?

Accepted Answer

Katalogo is a progressive web app — open it in Safari or Chrome on any phone or tablet for a full-screen experience. Native iOS and Android apps are on the roadmap; the web app works today without an app store install.

Question 13

Is Katalogo POS suitable for retail or wholesale?

Accepted Answer

Both. Katalogo is a hybrid system for businesses that do both — ring up walk-in buyers at the counter or create detailed credit invoices for wholesale clients in the back office.

Question 14

Can I use my own hardware?

Accepted Answer

Yes. Katalogo is web-based and works on any device with a browser. It supports standard USB and Bluetooth barcode scanners, 58mm/80mm thermal printers, and cash drawers.

Question 15

How does the dual currency feature work?

Accepted Answer

Set a primary currency (e.g., USD) and a secondary (e.g., local). Define a live or fixed exchange rate. At checkout, the POS shows totals in both currencies; accept payment in either or a mix. Every invoice stores the rate used. See our dual currency POS guide for the full workflow.

Question 16

What is the difference between dual currency and multi-currency POS?

Accepted Answer

Multi-currency ERP software often supports many currencies with complex accounting setup. Dual currency POS is built for daily counter work: two currencies on every screen, mixed payments, and rate snapshots per sale. Included on every plan — no Odoo-style module required.

Question 17

Is dual currency POS included during the trial?

Accepted Answer

Yes. Dual currency point of sale, invoicing, and accounting are included during the 14-day trial and on every paid plan. There is no per-currency add-on fee.

Question 18

Can I use Katalogo instead of Odoo for dual currency wholesale?

Accepted Answer

If you are a small or mid-size wholesaler who needs dual currency at the counter plus B2B credit and matrix inventory — without a multi-month ERP implementation — Katalogo is a practical Odoo alternative. Read our comparison: Katalogo vs Odoo for dual currency wholesale POS.

Question 19

Can I create different price lists for wholesale customers?

Accepted Answer

Yes. Create unlimited price tiers (Retail, Wholesale A, Wholesale B). Assign a tier per customer; the system applies those prices automatically in POS and invoices.

Question 20

Does it support barcode scanning?

Accepted Answer

Yes. Scan items directly into the POS or invoice screen with standard USB and Bluetooth barcode scanners.

Question 21

How do I share my products with customers?

Accepted Answer

Generate a professional PDF catalog from live inventory in about 60 seconds — filter by category, apply customer pricing tiers, and send via WhatsApp or email.

Question 22

Is my data secure?

Accepted Answer

Yes. We use Supabase (PostgreSQL) with encryption in transit and at rest, plus automatic daily backups on our side. You also have direct export access to your own records whenever you want a personal copy.

Question 23

Can I manage inventory across a warehouse and showroom?

Accepted Answer

Yes — on Core and Growth plans (trial includes up to 3 locations). Track stock per location, transfer between sites with an audit trail, and run multiple registers per location. Starter includes one location.

Question 24

Are there annual contracts or upfront payments?

Accepted Answer

No. Every paid plan is billed monthly — cancel or change tier anytime. We don’t sell annual lock-ins or one-time prepayment bundles. Starter is about the cost of a weekday breakfast; Growth (multi-location) is barely the price of a dinner out.

Question 25

Do I need to integrate payment gateways or configure APIs?

Accepted Answer

No. Katalogo handles subscription billing for you; at the counter you record cash, card, transfer, or on-account payments without wiring Stripe, PayPal, or custom APIs. Dual currency, B2B credit, and receipt printing work out of the box — setup is business settings, not developer work.

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